More than anything we want you to be happy with your purchase! If something doesn’t look or feel right, please email us at pillowsheep.cs@gmail.com and we’ll make it right!
Please be reminded that our policy lasts 30 days for replacement/refund request only. If 30 days have gone by since your purchase, unfortunately we can’t offer you a replacement or refund.
Also please be informed that placing an order means that you accept all the terms mentioned below:
At this time we do not offer Return in any case, we just offer replacement. If your item is defective, you don't need to return the original item and we will resend you a replacement for free.
Due to hygiene reasons and the fact that our products are customized, we do not exchange or issue full refund unless an item you received has a major problem. This is when the item is:
- Significantly different from the description or the preview shown to you.
- Damaged due to the fault of our factory or the carrier.
- Not what you ordered.
For other cases (not mentioned above) we will refund you 30% of the product value.
NOTE:
- We DO NOT offer refunds or exchanges on any products purchased during a sale or any promotion (unless otherwise specified at the time of purchase).
- We typically DO NOT accept refunds or replacement due to customer's mistakes such as:Incorrect selection of sizes, designs, colors.
- So please review your order carefully before you check out to ensure your order is correct.
Refund Procedure:
To file a claim, please send us an email to pillowsheep.cs@gmail.com and include the following information (this is a must):
- Order number
- Video/ photo of the defective product
- If your claim is in regards to a printing error, please include photographs of the error.
- If your claim is in regards to a print size or placement issue, please include a measuring tape, stick, or ruler in the photographs of affected garments.
- If some of your items are missing, please provide us an image of the received package's cover including the detailed shipping label so we can forward to our production department to investigate the problem
- Full delivery address
- Contact telephone number
Our support team will review the photos/videos you send of the defective item and, if your item is eligible, we will resend the product to you for no additional cost to you. In the rare case that sending a replacement product is not practical, we will reimburse you the full cost of the eligible product (including shipping costs).
Refunds will be processed to the original payment method as follows:
- PayPal: Refunds will be processed within 24-48 business hours
- Credit Card/Debit Card: Refund will be processed within 5-10 business days
- If it is over the timeframe mentioned above and you have not received the refund, please contact us at pillowsheep.cs@gmail.com
